Privacy Policy
We at Airtel Digital Limited (hereinafter mentioned as "Airtel") are committed to
protecting our customers’ Personal Information and shall strive to maintain the privacy
of your Personal Information.
This Privacy Policy describes the Personal Information which we may collect, and
provides our approach towards handling and usage of or dealing with the same in
compliance with the applicable laws and regulations.
Please read the terms of this Privacy Policy carefully. By using and continuing to use
our products and services, you are deemed to have accepted and consented to the terms of
this Privacy Policy.
Collection of Personal Information
At the time you (a) register on Airtel owned applications ("Software") for using the
services, , products and materials made available to you using the Software ("Service")
or, (b) make any payments related to your use of the Service or, (c) download any
content made available through the Service ("Content") or, (d) update the Software or,
(e) share any information through the Software or (f) contact us through our help and
support channels or, (f) use our services or websites or otherwise interact with us
during the course of our relationship, we may ask you for your personal information
(such as your name, telephone number, address, date of birth, credit card details (if
required as mode of payment) certain unique identifiers, and any other information or
data that can be used by itself to uniquely identify, contact, or locate a person, or
can be used with information available from other sources to uniquely identify an
individual ) ("Personal Information"). By registering to the Service and/or using the
Software / Content, you hereby agree to be bound by the Terms of Use and the terms in
this privacy policy ("Privacy Policy") We also may automatically receive and track
certain data about your mobile device (such as your device-type, time-zone, version of
the operating system or Software currently installed, and language preference) or your
activity logs from the use of the Service, Software and Content, and we may create a
unique device ID for you so we can recognize you. Airtel may collect such
non-identifiable information for gathering data on what parts of the Service / Software
are of most interest to Users. In some cases, we may automatically detect your location
data, but we will not use it unless you give us permission to do so. If you connect with
any social networking site ("SNS"), we may also receive some data from that network
(e.g. your SNS ID, name, profile picture, gender, age, locale and email address), which
shall be deemed to be included within the meaning of your Personal Information. In case
you do not provide your information or consent for usage of Personal Information or
later on withdraw your consent for usage of the Personal Information so collected,
Airtel reserves the right to discontinue the services for which the said information was
sought.
You hereby consent & allow Airtel Digital to access your phonebook and contacts, as it
shall enables us to inter-alia provide you with a lot of features and provide better
search recommendations. Airtel Digital may also use this data to enhance the Song/
Hellotunes and Podcast recommendations for you. This information will stay on Airtel
Digital’s servers and periodically be synced with your phone.
The Personal Information may be collected by Airtel through itself or through its
authorized third parties. Third Party is a service provider who associates with Airtel
and is involved in handling, managing, storing, processing, protecting and transmitting
information on behalf of Airtel. This definition also includes all sub-contractors,
consultants and/or representatives of the Third party.
Use of Personal Information
We and our group companies may use, collect, store, process and transfer your Personal
Information in accordance with the applicable laws and regulations, for a variety of
purposes. These may include, but are not limited to:
-
to identify you from time to time, as required, and to validate your use of the
Services,
- to complete transactions effectively and bill for products and services,
-
to provide you with the Services and the display of customized content, and targeted
advertising both on our apps/websites and on other apps/websites that we advertise
through,
-
to communicate with the Software and Services and for resolving customer service
issues,
-
to determine when you link from our app / Software to one of our partner apps, so that
we can monitor the level of traffic that we generate for our partner apps,
- to ensure the technical functioning of all our products and services,
- to provide, maintain and improve our products and services,
- to protect the Software's copyright,
- to enforce our Terms of Use,
-
to comply with laws, requests from a government bodies or courts, prevent and detect
frauds and crimes or to respond to litigation,
-
to enable us to use a third party to perform surveys measuring your experiences and
use of our services,
-
to conduct internal assessments, auditing, data analysis, and research to improve our
products and services,
-
to share your Personal Information with Airtel's affiliates and group companies for
any of the foregoing purposes, which affiliates may also combine your Personal
Information with other information in this regard,
-
to promote and market products and services which we consider may be of interest to
you and/or may benefit you.
We may also encrypt and/or aggregate your data with other users' data in order to create
statistics about the general use of the Software and related websites, which helps us to
develop new products and services. You understand that we may also share this aggregated
data with our business partners and third party advertisers. You understand that in
order to comply with the applicable laws and contractual requirements, Airtel may be
required to access your location data in order to ensure that your access to the Service
is within a particular geographical territory. You hereby consent to such access by
Airtel for the foregoing purposes.
We may also collect and hold information related to your utilization of our services
which may include your call details, your browsing history on our website, location
details and additional information provided by you while using our services.
We may share your Personal Information for the purposes detailed in this Privacy Policy
with our internal third parties, which are the other entities in our group of companies
You sharing data with third parties
Third parties (such as companies who advertise through our apps) may require you to
provide your Personal Information in order to access their products, advertisements and
offers. If you visit or register for a third party product, advertisement or offer, we
may pass some data about your device to that third party (e.g. your tag history and
country of registration) so that they can send you offers.
Any third parties' use of your Personal Information is governed by their own privacy
policy (which should be accessible from their website or application). If you do not
want third parties to be able to access or use your Personal Information, you should not
register for, click on or use the applicable third party application or product.
Sharing with social networks
If you register to or use the Service using an SNS account, you allow Airtel to
automatically share your activity, usage and activity-related stories with the Service,
Software and Content. You understand that Airtel may post such information on your SNS
profile/account. Airtel may also publish such information any other integrated or
associated services of Airtel. For the purpose of identification, authentication and
ease of access, Airtel may store your username and an access token or similar
credentials obtained from such SNS/third party service.
Airtel sharing data with third parties
Airtel may provide your Personal Information or any portion of it to Airtel's strategic
partners that work with Airtel to provide products and services, or that help Airtel
market its products and services to customers. You further acknowledge that Airtel may
be required under law, legal process, litigation, and/or requests from public and
governmental authorities to disclose your Personal Information.
As a part of your use of our products and services and subject to applicable laws, the
information and personal data you provide to us may be transferred to countries other
than India. This may happen if any of our servers are from time to time located in a
country other than India, or one of our service providers is located in a country other
than India. By submitting your information and personal data to us, you agree to the
transfer, storage, and/or processing of such information and personal data outside India
in the manner described above.
Further, Airtel payment processing partners /gateways may access you billing and
shipping information (including your credit cards details, balance in your Airtel
account, etc.) in relation to any payments that you make for using the Service. You
agree that such third party partners of Airtel may receive such information directly
from you. Such third parties' access and protection of your Personal Information will be
in accordance with their privacy and security policies and Airtel will not be liable for
the same in any way.
Links to other websites
We may display links to third party websites. Please note that we cannot control and
cannot be held responsible for the activities of such websites. You should always read
the privacy policy of a website to find out more about how personal information is
collected and processed.
Use of Cookies
Airtel uses cookies and beacons to assist in delivering the service and to provide a
positive and personalized user experience. Cookies are files sent to your browser from a
web server and stored on your computer's hard drive. Our persistent and session ID
Cookies are used to identify unique visitors and to provide a personalized user
experience. Beacons are bits of code that function similar to cookies. Our beacons are
embedded in outgoing emails and generate a call back to the Airtel server when such
emails are opened. Airtel uses beacons to track the status of sent emails. If you do not
wish to receive cookies, you may disable them.
Security
Airtel has implemented adequate and industry accepted processes in compliance with
applicable laws, designed to protect Personal Information and maintain security. It is
the User's responsibility to protect the security of their login information. Airtel's
servers are located in secure server environments. Firewalls and other advanced security
technologies are employed to prevent interference or access from outside intruders.
These safeguards help prevent unauthorized access, maintain data accuracy, and ensure
the appropriate use of data.
While we observe reasonable security measures to protect your Personal Information on
all our digital platforms and internet connections, security risks may still arise for
reasons outside of our control such as hacking, virus disseminations, force majeure
events, breaches of firewall and secure server software etc. Please note that the
above-mentioned measures do not guarantee absolute protection to the Personal
Information.
Choice
The Software/Service may allow you to choose the manner of and the extent to which you
wish to disclose the Personal Information. You may also be allowed to disable some of
the features that require sharing of Personal Information.
Changes to Privacy Policy
Airtel reserves the right to make changes to this Privacy Policy, and will post any
revisions on this page.
Feedback and Concerns
If you have any feedback or concerns with respect to any content available on Airtel Digital
Ltd., please contact us
here
To the extent feasible and subject to applicable laws we shall provide you access to the
information that Airtel holds about you as well as facilitate any correction and
updating of information. We are committed to safeguard your Personal Information
collected and handled by us and look forward to your continued support for the same. In
case of any feedback or concern regarding of your Personal Information, reach out to our
Grievance Officer -
Name - Nitin Grover
Email -
ADLGrievance.Officer@airtel.com